The Little Things Matter – Plussing the Customer Experience
You’ve probably heard stories about Walt Disney and how he approached customer experience. What most people don’t realize is that he didn’t just build theme parks...
Blog
How do you measure success?
By most objective measures, I’m successful. Most people who know me, know our company, or look at what we’ve built would probably say we’ve arrived,...
How “Return Results” Became a Rallying Cry at Sanctuary
When our company started in 2006, I was a young entrepreneur working out of my basement. I’ll spare you the full origin story here, but the short version is that I had...
Letting Go of the Vine: The Hardest (and Most Liberating) Shift I’ve Made as a Business Owner
Last Tuesday, I sat in our weekly L10 (a structured, weekly leadership meeting format from the Entrepreneurial Operating System (EOS)) and did something that felt...
What “Return Results” Really Means at Sanctuary
Every company talks about results. It’s one of those words that sounds powerful in a meeting or looks good on a website, but it can mean almost anything. For us,...
What I’m Still Learning About Leadership
I used to think leaders got paid for vision. Now I think we get paid for alignment. Not just alignment with goals or metrics, but alignment of people. Talented,...
At Sanctuary, Our Vibe Isn’t for Everyone (And That’s Exactly the Point)
I was recently interviewed by a major online publication about vibe marketing. And honestly, talking through it made me realize something: We’ve been doing this at...
Client Spotlight: Why Canton Ballet Matters More Than You Think
You may have heard that Canton has a ballet. If not, we do. The organization is celebrating 60 years this season, and the scope of what they produce rivals many...
Finding Your People: Leadership and Peer Groups
I joined Entrepreneurs’ Organization (EO) Cleveland in June of 2020, smack in the middle of the pandemic. The world was unraveling, and I was navigating a...
Built with Purpose: The Story of Why Sanctuary Exists
“People don’t buy what you do; they buy why you do it. And what you do simply proves what you believe.” —Simon Sinek, Start With Why Have you ever come across a...
Team Building Case Study: The Power of Making Something Meaningful Together
“Collaboration allows us to know more than we are capable of knowing by ourselves.” — Paul Solarz I recently invited a local arts leader to visit our office to...
Sharing the Stage
How Empowering and Featuring Your Team Can Take Your Organization To the Next Level I recently got the chance to see Chris Stapleton perform. Chris is a leading country...