Today lets talk about customer retention. Retaining customers is how we not only keep our revenue steady, but also create opportunities to increase it.
Many businesses mistakenly see a sale as the end of the customer journey, but in reality, it’s just the beginning. After that first purchase, our job is to give them what they purchased, of course. But, to really get the most out of that sale and maximize the lifetime revenue of a customer, we have to continue providing additional value. This builds the trust that ultimately enables retention.
But, how do we actually cultivate this satisfaction after a sale? It all starts by first understanding and then mapping out their unique customer journey.
Sound intriguing? Let’s jump into it.
About Sanctuary:
Do you need a partner to help you with your website or digital marketing strategy and execution? The Academy is a service of Sanctuary and we can help you with all your digital marketing needs. We’d love to chat with you about how we can help you grow your business. Learn more about our digital marketing services here.
Sanctuary, a digital marketing agency based in North Canton, Ohio, helps companies grow their businesses by developing and executing end-to-end marketing strategies. We believe in partnering with purpose to create and execute powerful marketing strategies accountable to measurable results.
We partner with you to build custom websites and use marketing tactics such as search marketing, social media and email to drive leads and sales for your business. Our team comprises highly experienced and creative specialists in a range of digital marketing disciplines, from marketing strategy and execution, writing, visual design and development to social marketing, user experience design, analytics and more.
We’ve been guiding passionate, thriving businesses like yours that serve owners, employees and communities since 2006. Learn more.
Sound intriguing? Let’s jump into it.
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